Refund policy

All of our jewelry pieces are made-to-order. We do not accept any returns, exchanges, or refunds.

Upon receipt of your shipment, please inspect closely each piece of jewelry and contact us at orders@penmane.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, sealed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In case of any return, the taxes and duties paid upon receipt will not be returned.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@penmane.com.